Privacy Policy

Effective Date: 15 August 2026

Sativa (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting or purchasing from store4.aliahsanofficial.com. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We may collect personal information that you voluntarily provide when you place an order, create an account, join a rewards programme, submit a product review, contact customer support, subscribe to marketing communications, or use other website features. This information may include your name, email address, telephone number, billing and delivery addresses, account details, order history, wishlist, reviews, uploaded images, and payment-related information.

We may also automatically collect technical information, including your IP address, browser type, device information, referring pages, pages visited, approximate location, and website interaction data.

How We Use Your Information

We may use your information to:

• Process, confirm, deliver, and manage orders;

• Create and maintain customer accounts;

• Provide customer service and respond to enquiries;

• Manage returns, refunds, rewards, and promotional offers;

• Improve our products, website, and customer experience;

• Detect fraudulent, unauthorized, or harmful activity;

• Send marketing messages where you have provided consent; and

• Meet our legal, accounting, and regulatory obligations.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the message or contacting us directly.

Cookies

Our website uses cookies and similar technologies to remember your preferences, keep products in your shopping cart, maintain account sessions, understand website traffic, and improve site performance. Some cookies are necessary for the website to function. Where applicable, you may control optional cookies through your browser settings or the website’s cookie preferences. Disabling cookies may affect certain features.

Sharing Your Information

We may share relevant information with trusted service providers that help us operate our business, including payment processors, delivery companies, website hosting providers, IT services, marketing platforms, analytics providers, and customer-support partners. These parties may only use the information for the services they provide.

We may also disclose information when required by law, to protect our rights or customers, or in connection with a business restructuring or transfer. We do not sell or rent customers’ personal information for monetary payment.

Data Security and Retention

We use reasonable administrative and technical safeguards to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

We retain information only for as long as reasonably necessary to fulfil the purposes described in this Policy, maintain business records, resolve disputes, prevent fraud, and comply with legal requirements.

Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw marketing consent or object to certain uses of your information. We may need to verify your identity before completing a request.

Our website is not intended for children under 13, and we do not knowingly collect their personal information.

We may update this Policy occasionally. Any changes will be posted on this page with a revised effective date.

Contact Us

For privacy questions or requests, contact:

Email: info@sativa.com.pk
Phone: +92 344 7171177
Address: Green Farma Pakistan Pvt Limited, 5km Multan Road, Vehari, Punjab, Pakistan